Refund policy

Your satisfaction is our highest priority.

Order Cancellation

• Order processing time: Standard orders are generally processed and shipped within 2 business days. Pre-order items and replacement-part orders will be shipped according to their actual availability and may require a longer processing time.

• Order cancellation: Customers may cancel their orders at any time before shipment. To request a cancellation, please contact our customer service team as soon as possible. Once an order has been shipped, it can no longer be canceled. In this case, please request a product return.

Return Conditions

To request a return or exchange, please contact our customer service team at support@procolored.com. Once we receive your request, we will assist you with the next steps.

Please note:

• All return and exchange requests must meet the conditions set out in this policy and may be subject to service fees and shipping costs;
• Products must be in good condition and suitable for resale. Otherwise, the request may be rejected.

Return Eligibility

To request a return, the following conditions must be met:

• The request must be submitted within 7 days of delivery, including the delivery date, by contacting support@procolored.com;
• The product must meet the following conditions:
(1) The original packaging must be undamaged;
(2) All accessories and labels must be included;
(3) The product must be unopened, unused, and must not have been filled with ink;
(4) Valid proof of purchase, such as an order number or invoice, must be provided.

Items that are not eligible for return include, but are not limited to:

• Products that have been used, filled with ink, or are otherwise no longer suitable for resale;
• Products with damaged packaging that affects their resale value;
• Returns for reasons unrelated to product quality, including, but not limited to, incompatibility with the user's requirements, such as material incompatibility or personal usage preferences.

Additional Notes

• Malfunctions caused by failure to follow official instructions or maintenance guidelines will void the warranty and the right to return or exchange the product;
• All returns must be authorized in advance. If your return request is approved, we will provide the applicable return instructions. Please do not send products to the address below without prior authorization. Unauthorized returns will be rejected and will not be refunded.

Return Address:
Procolored
1180 Centre Drive, Unit B
City of Industry, California 91789
USA

Unless otherwise specified in this policy, shipping costs associated with the return must be borne by the customer. Cash-on-delivery returns will not be accepted.

• Unopened and unused products in their original packaging may be returned within 7 days without giving a reason. A 5% return service fee will be deducted from the refund amount.

Special Notice

As consumer protection laws vary by country or region, any mandatory laws in your country or region regarding return fees, including but not limited to restrictions on or prohibitions against charging such fees, will take precedence. Such fees will be reasonably calculated based on the actual circumstances and communicated to the customer before the refund is issued. In special circumstances or where regional laws impose restrictions, Procolored may, at its discretion, reduce or waive such fees.

Damages and Issues

Please inspect your order immediately upon receipt and contact us promptly if the item is defective or damaged, or if you receive the wrong item, so that we can review and resolve the issue.

After the defects of the returned item have been verified, we will reimburse the return shipping costs and send a replacement item within 48 business hours. The shipping costs for the replacement item will be covered by us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods including food, flowers, or plants; custom-made products, including special-order or personalized items; and personal care products, such as cosmetics. Returns of hazardous materials, flammable liquids, or gases are also not accepted. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of discounted items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the existing item and, once the return has been accepted, purchase the new item separately.

Return Shipping Costs

If the return is caused by the customer, including but not limited to ordering the wrong product, changing their mind, or no longer needing the product, the customer is responsible for the return shipping costs.

The specific return shipping cost depends on the shipping carrier selected by the customer.

If the return is caused by Procolored, including but not limited to cases where the product received is damaged, defective, or different from the product ordered, the customer will not be responsible for the approved return shipping costs.

Customers must use a trackable shipping service and retain the shipping receipt and tracking information until the return has been fully completed.

Refunds

All refunds, whether for returned products or price differences arising from an exchange, will be processed after successful inspection and approval.

Once approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account depends on the processing time of the original payment method, bank, credit card issuer, or payment service provider. The actual posting time is determined by the relevant financial institution or payment provider and may vary depending on the payment method used.